Describe an innovation activity to generate improvement ideas that you think will work best for your selected organization.

1700 word

For
this Assignment, write a paper that answers the following questions (use the
subheadings/numbered questions below to organize your paper):
Part 1: Innovation Activities There are many different activities
for creating solutions identified in the Understand phase. The effectiveness of
these activities depends on many factors, including the organizational makeup
and the circumstances of the process.
Describe an innovation activity to generate improvement ideas that
you think will work best for your selected organization. Include the following
details:
1. Describe the activity; how is it tied to the activities in your
selected process?
2. Describe the objectives of the activity; how will it improve
the deficiencies in your selected process?
3. Who should be participating, and why?
Part 2: RASCI Model In any process, it is important to have a
clear definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.
Following the RASCI model described on p. 362, create a table
similar to 18.2 that defines these roles for your selected process.
Begin by describing at least 4 steps in your selected process. Be
specific about who does what in each step. Then fill out the table to denote
the roles. In addition to including the table, describe each role briefly.
Part 3: Performance Management Kaplan University School of
Business MT 400 Unit 6 Assignment As you explored in the Discussion Board, the
performance measures play a large role in determining the actions of the
employees involved in the process.
Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.
Clearly explain: 1. How the metric will be assessed,
2. What the expected targets would be.
3. How the metrics fit the process objectives.
Digital Book used Kaplan University
.next.ecollege.com/tools/thirdparty/blti.ed?launch=LS:VitalSourceBC:VitalSource_Kaplan_DirectBookLink:MT400:Business%20Process%20Management:9781136172984″>Business Process
Management: Practical Guidelines to Successful Implementations, 3rd Ed.
Use the information from my last assignment. The company is West
Marine. The process that is being used is special order boat parts that are not
in inventory and how to get them faster by involving the Vendors process that
provide them.
Copy of my last assignment: This needs to continue on with the new
assignment listed above:
The Understand Phase
Part 1 The Stakeholders
The process of taking orders and shipping boat parts anywhere in
the world is a critical part of West Marines business. Many stakeholders are
integrated into the process of ordering and shipping these parts. Many are
directly a part of the actual process, but others are external to the process.
A good example of a stakeholder that is not a direct part of the process is the
vendor that supplies the parts to West Marine. Another key stakeholder that is
part of the process from the initial setting the process in motion to the end
of the process would be the customer.
Stakeholder 1: Vendors
1. Relationship/connection: The vendorsare an important group
whose effectiveness and allocation sequence does immediatelyinfluenced.docx#_msocom_1″>[O1]the process of meeting orders for boat
parts. The important part they play is meeting the requirement of the supplies
to the organization, the time, the location, and the transportation of the
parts. The vendor is essential to the process because parts are needed in
inventory when an order is placed. If the part is not in stock, then a delay is
created.
2. Expectations: The expectations are that the supplies are
continuous and that they are filling orders error-free to the organization.
They are expected to track the locations of their supplies as well as reflect
the payment schedules for them. There are benefits for vendors, as their
business will increase when West Marine retains and adds customers by meeting
demands promptly.
Stakeholder 2: Customers
1. Relationship/connection: The customers regulate the timetables
and will obtain the parts if they are accessible when ordered. It is the
customer who guarantees a continuous need for the process of boat parts being
shipped around the world.
2. Expectations: When the order is placed, the expectation is the
part will arrive within the timeframe and in excellent condition as ordered.
This is a real expectation that needs to be met. When this expectation is met,
the customer stands to benefit and so does the organization.
The process of ordering boat parts includes the taking of the
orders, filling the orders correctly, and the delivering of orders within a specific
timeframe. This process intends to accomplish processing boat part orders and
delivering them satisfactorily to customers around the world. The focus is
seeing that the parts are in inventory, pulling the parts and preparing them
for shipment. The actual intention is to meet the needs of the end users and in
this case, that is the customer. This end user may be other business customers,
or shipping service providers or a direct customer. When achieving success,
there is a need to focus on the primary core goals. These goals are to ensure
complete customer satisfaction by providing quality boat parts promptly.
The success of this process will totally depend on meeting the
demands of the customer. The process will be organized from start to finish. In
order to succeed there is a need to keep detailed records so that the process
is in continual review looking for ways to improve. An important component to
success is understanding what the risks are. One way that the process will have
greater success will be to keep parts in inventory based on customer demand.
Easier access to continuous parts will help with shipping delays. One way the
process will be supported is by enhancing all departments and services.
Increasing profitability from this division of the company is a goal that can
be accomplished. One of the expected successes would be cutting cost and
increasing market share. One way of reducing cost would be to shorten
preparation time for shipping. As mentioned above having access to most
frequently used parts would speed the process up. Another way of speeding the
process and saving money would be a more efficient procedure for preparation.
Since customer, satisfaction is the main goal, quicker access to parts, and
improvement of time spent on preparing for shipment would lead to fewer delays.
Some of this cost savingscould
be passed on.docx#_msocom_2″>[O2]to the customer, which should increase
the customer base.
Part 2 Metric
Metric 1:Accuracy
1. Definition-The state or quality of being correct
or precise the condition or quality of being true, correct, or exact; freedom
from error or defect; faithful measurement or representation of the truth; correctness;
precision (Merriam-Webster, Incorporated, 2014). Accuracy is the metric that is
applied to a repeated process to determine whether the process produces the
same expected results.
2.Significance
in assessment -A smart, efficient process of an order can be carried out
correctly every time. There is a need to see if the orders are accurate and if
not how often they are in error. In comparing the number of total orders
shipped and their accuracy, we can determine the number of shipping errors.
3. Example -Companies face increased pressure to provide higher
quality with a need of improving in accuracy during their processes. Human
error mainly influences the accuracy of this process. In tracking the number of
orders shipped and the number of orders sent back by customers, we will see
which department is making the mistakes and how often.
Metric 2: Cost-Effectiveness
1. Definition-This metric is a calculation for conducting an
analysis of a specific cost that is associated with a process. A process is
cost-effective when its costs are covered or compensated by its outcomes.
2. Significance in assessment -This measurement is necessary so
that we can see the reasons some parts are special ordered and the cost
associated with that part of the process. In tracking, the non-inventory parts
other variations can be revealed such as the vendor may not be meeting
scheduled delivery or cannot meet our demands. Some of the cost seen will be
the expedite fees charged when we ask for these parts.
3. Example -The use of this method is important to consider due to
extra cost associated with specially ordered parts. The best method to measure
the cost of special ordered parts will be to record the cost for each special
part order at the time of its order. This will help measure the frequency, the
vendor associated and expedition fees associated. When we can see a good view
of how often this occurs then cost analysis can be run and changes made to save
money.
Metrics 3: Timelines
1. Definition -This metric will determine when the process is
completed and when the process produces a desired outcome. It will measure the
potential of the operation over the short term. Time is a great metric because
it naturally shows how the process is driven.
2. Significance in assessment-Since a business runs with the best
efficiency based on time, this is an important metric to the process. This will
help us to see how we can take advantage of rapid order turnaround. Our
customers will be served better if we measure the time it takes to ship an
order. In other words, we will see the time it takes to get the finished
product out the door. This is an important metric because the information
obtained will be used to minimize any unnecessary delays in the process.
3. Example -In this metric, we will start by measuring two
different times in the process. Since placing the order is the first component,
we will randomly track orders for several weeks. The key to the time measure is
to start at the first component. The time needs to be recorded when the order
hits the system. An important measurement will be how long it takes before the
order is sent to the first step in the process. The other time measure
encompasses how much time is wasted getting the order ready for shipping. Is
the shipping preparation time longer or shorter than the initial processing of
the order time? The ideal measure at each end of the process should be similar.
Part 3 Quick Wins
Since quick wins are visible, have the immediate benefit andcan be delivered.docx#_msocom_3″>[O3]quickly, this process appears to have several. Our customers
needs, and wants can be met in a timelier manner as the process improves. The
people involved in the process will see improved communication; know what their
role is and what their responsibilities are. This can be accomplished by
identifing and supporting key activities. The people who are part of the
process provide a boost to the project, as they are also the ones who can
provide that extra satisfaction to the customer.
A critical quick win, in this case, contains the cost of special
order boat parts. The suppliers can have a real impact in this area. It is the
job of our vendors to meet our required delivery as quickly as possible. Since
they are a first line component to this area of the process, we can engage in
better communication of our needs. Increasing our dialog with them about delays
causing problems can help. Having everyone on board will benefit our vendors,
customers, and our organization.
1700 wordFor
this Assignment, write a paper that answers the following questions (use the
subheadings/numbered questions below to organize your paper):Part 1: Innovation Activities There are many different activities
for creating solutions identified in the Understand phase. The effectiveness of
these activities depends on many factors, including the organizational makeup
and the circumstances of the process.Describe an innovation activity to generate improvement ideas that
you think will work best for your selected organization. Include the following
details:1. Describe the activity; how is it tied to the activities in your
selected process?2. Describe the objectives of the activity; how will it improve
the deficiencies in your selected process?3. Who should be participating, and why?Part 2: RASCI Model In any process, it is important to have a
clear definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.Following the RASCI model described on p. 362, create a table
similar to 18.2 that defines these roles for your selected process.Begin by describing at least 4 steps in your selected process. Be
specific about who does what in each step. Then fill out the table to denote
the roles. In addition to including the table, describe each role briefly.Part 3: Performance Management Kaplan University School of
Business MT 400 Unit 6 Assignment As you explored in the Discussion Board, the
performance measures play a large role in determining the actions of the
employees involved in the process.Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.Clearly explain: 1. How the metric will be assessed,2. What the expected targets would be.3. How the metrics fit the process objectives.Digital Book used Kaplan University.next.ecollege.com/tools/thirdparty/blti.ed?launch=LS:VitalSourceBC:VitalSource_Kaplan_DirectBookLink:MT400:Business%20Process%20Management:9781136172984″>Business Process
Management: Practical Guidelines to Successful Implementations, 3rd Ed.Use the information from my last assignment. The company is West
Marine. The process that is being used is special order boat parts that are not
in inventory and how to get them faster by involving the Vendors process that
provide them.Copy of my last assignment: This needs to continue on with the new
assignment listed above:The Understand PhasePart 1 The StakeholdersThe process of taking orders and shipping boat parts anywhere in
the world is a critical part of West Marines business. Many stakeholders are
integrated into the process of ordering and shipping these parts. Many are
directly a part of the actual process, but others are external to the process.
A good example of a stakeholder that is not a direct part of the process is the
vendor that supplies the parts to West Marine. Another key stakeholder that is
part of the process from the initial setting the process in motion to the end
of the process would be the customer.Stakeholder 1: Vendors1. Relationship/connection: The vendorsare an important group
whose effectiveness and allocation sequence does immediatelyinfluenced.docx#_msocom_1″>[O1]the process of meeting orders for boat
parts. The important part they play is meeting the requirement of the supplies
to the organization, the time, the location, and the transportation of the
parts. The vendor is essential to the process because parts are needed in
inventory when an order is placed. If the part is not in stock, then a delay is
created.2. Expectations: The expectations are that the supplies are
continuous and that they are filling orders error-free to the organization.
They are expected to track the locations of their supplies as well as reflect
the payment schedules for them. There are benefits for vendors, as their
business will increase when West Marine retains and adds customers by meeting
demands promptly.Stakeholder 2: Customers1. Relationship/connection: The customers regulate the timetables
and will obtain the parts if they are accessible when ordered. It is the
customer who guarantees a continuous need for the process of boat parts being
shipped around the world.2. Expectations: When the order is placed, the expectation is the
part will arrive within the timeframe and in excellent condition as ordered.
This is a real expectation that needs to be met. When this expectation is met,
the customer stands to benefit and so does the organization.The process of ordering boat parts includes the taking of the
orders, filling the orders correctly, and the delivering of orders within a specific
timeframe. This process intends to accomplish processing boat part orders and
delivering them satisfactorily to customers around the world. The focus is
seeing that the parts are in inventory, pulling the parts and preparing them
for shipment. The actual intention is to meet the needs of the end users and in
this case, that is the customer. This end user may be other business customers,
or shipping service providers or a direct customer. When achieving success,
there is a need to focus on the primary core goals. These goals are to ensure
complete customer satisfaction by providing quality boat parts promptly.The success of this process will totally depend on meeting the
demands of the customer. The process will be organized from start to finish. In
order to succeed there is a need to keep detailed records so that the process
is in continual review looking for ways to improve. An important component to
success is understanding what the risks are. One way that the process will have
greater success will be to keep parts in inventory based on customer demand.
Easier access to continuous parts will help with shipping delays. One way the
process will be supported is by enhancing all departments and services.
Increasing profitability from this division of the company is a goal that can
be accomplished. One of the expected successes would be cutting cost and
increasing market share. One way of reducing cost would be to shorten
preparation time for shipping. As mentioned above having access to most
frequently used parts would speed the process up. Another way of speeding the
process and saving money would be a more efficient procedure for preparation.
Since customer, satisfaction is the main goal, quicker access to parts, and
improvement of time spent on preparing for shipment would lead to fewer delays.
Some of this cost savingscould
be passed on.docx#_msocom_2″>[O2]to the customer, which should increase
the customer base.Part 2 MetricMetric 1:Accuracy1. Definition-The state or quality of being correct
or precise the condition or quality of being true, correct, or exact; freedom
from error or defect; faithful measurement or representation of the truth; correctness;
precision (Merriam-Webster, Incorporated, 2014). Accuracy is the metric that is
applied to a repeated process to determine whether the process produces the
same expected results.2.Significance
in assessment -A smart, efficient process of an order can be carried out
correctly every time. There is a need to see if the orders are accurate and if
not how often they are in error. In comparing the number of total orders
shipped and their accuracy, we can determine the number of shipping errors.3. Example -Companies face increased pressure to provide higher
quality with a need of improving in accuracy during their processes. Human
error mainly influences the accuracy of this process. In tracking the number of
orders shipped and the number of orders sent back by customers, we will see
which department is making the mistakes and how often.Metric 2: Cost-Effectiveness1. Definition-This metric is a calculation for conducting an
analysis of a specific cost that is associated with a process. A process is
cost-effective when its costs are covered or compensated by its outcomes.2. Significance in assessment -This measurement is necessary so
that we can see the reasons some parts are special ordered and the cost
associated with that part of the process. In tracking, the non-inventory parts
other variations can be revealed such as the vendor may not be meeting
scheduled delivery or cannot meet our demands. Some of the cost seen will be
the expedite fees charged when we ask for these parts.3. Example -The use of this method is important to consider due to
extra cost associated with specially ordered parts. The best method to measure
the cost of special ordered parts will be to record the cost for each special
part order at the time of its order. This will help measure the frequency, the
vendor associated and expedition fees associated. When we can see a good view
of how often this occurs then cost analysis can be run and changes made to save
money.Metrics 3: Timelines1. Definition -This metric will determine when the process is
completed and when the process produces a desired outcome. It will measure the
potential of the operation over the short term. Time is a great metric because
it naturally shows how the process is driven.2. Significance in assessment-Since a business runs with the best
efficiency based on time, this is an important metric to the process. This will
help us to see how we can take advantage of rapid order turnaround. Our
customers will be served better if we measure the time it takes to ship an
order. In other words, we will see the time it takes to get the finished
product out the door. This is an important metric because the information
obtained will be used to minimize any unnecessary delays in the process.3. Example -In this metric, we will start by measuring two
different times in the process. Since placing the order is the first component,
we will randomly track orders for several weeks. The key to the time measure is
to start at the first component. The time needs to be recorded when the order
hits the system. An important measurement will be how long it takes before the
order is sent to the first step in the process. The other time measure
encompasses how much time is wasted getting the order ready for shipping. Is
the shipping preparation time longer or shorter than the initial processing of
the order time? The ideal measure at each end of the process should be similar.Part 3 Quick WinsSince quick wins are visible, have the immediate benefit andcan be delivered.docx#_msocom_3″>[O3]quickly, this process appears to have several. Our customers
needs, and wants can be met in a timelier manner as the process improves. The
people involved in the process will see improved communication; know what their
role is and what their responsibilities are. This can be accomplished by
identifing and supporting key activities. The people who are part of the
process provide a boost to the project, as they are also the ones who can
provide that extra satisfaction to the customer.A critical quick win, in this case, contains the cost of special
order boat parts. The suppliers can have a real impact in this area. It is the
job of our vendors to meet our required delivery as quickly as possible. Since
they are a first line component to this area of the process, we can engage in
better communication of our needs. Increasing our dialog with them about delays
causing problems can help. Having everyone on board will benefit our vendors,
customers, and our organization.


 

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1700 word

For
this Assignment, write a paper that answers the following questions (use the
subheadings/numbered questions below to organize your paper):
Part 1: Innovation Activities There are many different activities
for creating solutions identified in the Understand phase. The effectiveness of
these activities depends on many factors, including the organizational makeup
and the circumstances of the process.
Describe an innovation activity to generate improvement ideas that
you think will work best for your selected organization. Include the following
details:
1. Describe the activity; how is it tied to the activities in your
selected process?
2. Describe the objectives of the activity; how will it improve
the deficiencies in your selected process?
3. Who should be participating, and why?
Part 2: RASCI Model In any process, it is important to have a
clear definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.
Following the RASCI model described on p. 362, create a table
similar to 18.2 that defines these roles for your selected process.
Begin by describing at least 4 steps in your selected process. Be
specific about who does what in each step. Then fill out the table to denote
the roles. In addition to including the table, describe each role briefly.
Part 3: Performance Management Kaplan University School of
Business MT 400 Unit 6 Assignment As you explored in the Discussion Board, the
performance measures play a large role in determining the actions of the
employees involved in the process.
Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.
Clearly explain: 1. How the metric will be assessed,
2. What the expected targets would be.
3. How the metrics fit the process objectives.
Digital Book used Kaplan University
.next.ecollege.com/tools/thirdparty/blti.ed?launch=LS:VitalSourceBC:VitalSource_Kaplan_DirectBookLink:MT400:Business%20Process%20Management:9781136172984″>Business Process
Management: Practical Guidelines to Successful Implementations, 3rd Ed.
Use the information from my last assignment. The company is West
Marine. The process that is being used is special order boat parts that are not
in inventory and how to get them faster by involving the Vendors process that
provide them.
Copy of my last assignment: This needs to continue on with the new
assignment listed above:
The Understand Phase
Part 1 The Stakeholders
The process of taking orders and shipping boat parts anywhere in
the world is a critical part of West Marines business. Many stakeholders are
integrated into the process of ordering and shipping these parts. Many are
directly a part of the actual process, but others are external to the process.
A good example of a stakeholder that is not a direct part of the process is the
vendor that supplies the parts to West Marine. Another key stakeholder that is
part of the process from the initial setting the process in motion to the end
of the process would be the customer.
Stakeholder 1: Vendors
1. Relationship/connection: The vendorsare an important group
whose effectiveness and allocation sequence does immediatelyinfluenced.docx#_msocom_1″>[O1]the process of meeting orders for boat
parts. The important part they play is meeting the requirement of the supplies
to the organization, the time, the location, and the transportation of the
parts. The vendor is essential to the process because parts are needed in
inventory when an order is placed. If the part is not in stock, then a delay is
created.
2. Expectations: The expectations are that the supplies are
continuous and that they are filling orders error-free to the organization.
They are expected to track the locations of their supplies as well as reflect
the payment schedules for them. There are benefits for vendors, as their
business will increase when West Marine retains and adds customers by meeting
demands promptly.
Stakeholder 2: Customers
1. Relationship/connection: The customers regulate the timetables
and will obtain the parts if they are accessible when ordered. It is the
customer who guarantees a continuous need for the process of boat parts being
shipped around the world.
2. Expectations: When the order is placed, the expectation is the
part will arrive within the timeframe and in excellent condition as ordered.
This is a real expectation that needs to be met. When this expectation is met,
the customer stands to benefit and so does the organization.
The process of ordering boat parts includes the taking of the
orders, filling the orders correctly, and the delivering of orders within a specific
timeframe. This process intends to accomplish processing boat part orders and
delivering them satisfactorily to customers around the world. The focus is
seeing that the parts are in inventory, pulling the parts and preparing them
for shipment. The actual intention is to meet the needs of the end users and in
this case, that is the customer. This end user may be other business customers,
or shipping service providers or a direct customer. When achieving success,
there is a need to focus on the primary core goals. These goals are to ensure
complete customer satisfaction by providing quality boat parts promptly.
The success of this process will totally depend on meeting the
demands of the customer. The process will be organized from start to finish. In
order to succeed there is a need to keep detailed records so that the process
is in continual review looking for ways to improve. An important component to
success is understanding what the risks are. One way that the process will have
greater success will be to keep parts in inventory based on customer demand.
Easier access to continuous parts will help with shipping delays. One way the
process will be supported is by enhancing all departments and services.
Increasing profitability from this division of the company is a goal that can
be accomplished. One of the expected successes would be cutting cost and
increasing market share. One way of reducing cost would be to shorten
preparation time for shipping. As mentioned above having access to most
frequently used parts would speed the process up. Another way of speeding the
process and saving money would be a more efficient procedure for preparation.
Since customer, satisfaction is the main goal, quicker access to parts, and
improvement of time spent on preparing for shipment would lead to fewer delays.
Some of this cost savingscould
be passed on.docx#_msocom_2″>[O2]to the customer, which should increase
the customer base.
Part 2 Metric
Metric 1:Accuracy
1. Definition-The state or quality of being correct
or precise the condition or quality of being true, correct, or exact; freedom
from error or defect; faithful measurement or representation of the truth; correctness;
precision (Merriam-Webster, Incorporated, 2014). Accuracy is the metric that is
applied to a repeated process to determine whether the process produces the
same expected results.
2.Significance
in assessment -A smart, efficient process of an order can be carried out
correctly every time. There is a need to see if the orders are accurate and if
not how often they are in error. In comparing the number of total orders
shipped and their accuracy, we can determine the number of shipping errors.
3. Example -Companies face increased pressure to provide higher
quality with a need of improving in accuracy during their processes. Human
error mainly influences the accuracy of this process. In tracking the number of
orders shipped and the number of orders sent back by customers, we will see
which department is making the mistakes and how often.
Metric 2: Cost-Effectiveness
1. Definition-This metric is a calculation for conducting an
analysis of a specific cost that is associated with a process. A process is
cost-effective when its costs are covered or compensated by its outcomes.
2. Significance in assessment -This measurement is necessary so
that we can see the reasons some parts are special ordered and the cost
associated with that part of the process. In tracking, the non-inventory parts
other variations can be revealed such as the vendor may not be meeting
scheduled delivery or cannot meet our demands. Some of the cost seen will be
the expedite fees charged when we ask for these parts.
3. Example -The use of this method is important to consider due to
extra cost associated with specially ordered parts. The best method to measure
the cost of special ordered parts will be to record the cost for each special
part order at the time of its order. This will help measure the frequency, the
vendor associated and expedition fees associated. When we can see a good view
of how often this occurs then cost analysis can be run and changes made to save
money.
Metrics 3: Timelines
1. Definition -This metric will determine when the process is
completed and when the process produces a desired outcome. It will measure the
potential of the operation over the short term. Time is a great metric because
it naturally shows how the process is driven.
2. Significance in assessment-Since a business runs with the best
efficiency based on time, this is an important metric to the process. This will
help us to see how we can take advantage of rapid order turnaround. Our
customers will be served better if we measure the time it takes to ship an
order. In other words, we will see the time it takes to get the finished
product out the door. This is an important metric because the information
obtained will be used to minimize any unnecessary delays in the process.
3. Example -In this metric, we will start by measuring two
different times in the process. Since placing the order is the first component,
we will randomly track orders for several weeks. The key to the time measure is
to start at the first component. The time needs to be recorded when the order
hits the system. An important measurement will be how long it takes before the
order is sent to the first step in the process. The other time measure
encompasses how much time is wasted getting the order ready for shipping. Is
the shipping preparation time longer or shorter than the initial processing of
the order time? The ideal measure at each end of the process should be similar.
Part 3 Quick Wins
Since quick wins are visible, have the immediate benefit andcan be delivered.docx#_msocom_3″>[O3]quickly, this process appears to have several. Our customers
needs, and wants can be met in a timelier manner as the process improves. The
people involved in the process will see improved communication; know what their
role is and what their responsibilities are. This can be accomplished by
identifing and supporting key activities. The people who are part of the
process provide a boost to the project, as they are also the ones who can
provide that extra satisfaction to the customer.
A critical quick win, in this case, contains the cost of special
order boat parts. The suppliers can have a real impact in this area. It is the
job of our vendors to meet our required delivery as quickly as possible. Since
they are a first line component to this area of the process, we can engage in
better communication of our needs. Increasing our dialog with them about delays
causing problems can help. Having everyone on board will benefit our vendors,
customers, and our organization.
1700 wordFor
this Assignment, write a paper that answers the following questions (use the
subheadings/numbered questions below to organize your paper):Part 1: Innovation Activities There are many different activities
for creating solutions identified in the Understand phase. The effectiveness of
these activities depends on many factors, including the organizational makeup
and the circumstances of the process.Describe an innovation activity to generate improvement ideas that
you think will work best for your selected organization. Include the following
details:1. Describe the activity; how is it tied to the activities in your
selected process?2. Describe the objectives of the activity; how will it improve
the deficiencies in your selected process?3. Who should be participating, and why?Part 2: RASCI Model In any process, it is important to have a
clear definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.Following the RASCI model described on p. 362, create a table
similar to 18.2 that defines these roles for your selected process.Begin by describing at least 4 steps in your selected process. Be
specific about who does what in each step. Then fill out the table to denote
the roles. In addition to including the table, describe each role briefly.Part 3: Performance Management Kaplan University School of
Business MT 400 Unit 6 Assignment As you explored in the Discussion Board, the
performance measures play a large role in determining the actions of the
employees involved in the process.Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.Clearly explain: 1. How the metric will be assessed,2. What the expected targets would be.3. How the metrics fit the process objectives.Digital Book used Kaplan University.next.ecollege.com/tools/thirdparty/blti.ed?launch=LS:VitalSourceBC:VitalSource_Kaplan_DirectBookLink:MT400:Business%20Process%20Management:9781136172984″>Business Process
Management: Practical Guidelines to Successful Implementations, 3rd Ed.Use the information from my last assignment. The company is West
Marine. The process that is being used is special order boat parts that are not
in inventory and how to get them faster by involving the Vendors process that
provide them.Copy of my last assignment: This needs to continue on with the new
assignment listed above:The Understand PhasePart 1 The StakeholdersThe process of taking orders and shipping boat parts anywhere in
the world is a critical part of West Marines business. Many stakeholders are
integrated into the process of ordering and shipping these parts. Many are
directly a part of the actual process, but others are external to the process.
A good example of a stakeholder that is not a direct part of the process is the
vendor that supplies the parts to West Marine. Another key stakeholder that is
part of the process from the initial setting the process in motion to the end
of the process would be the customer.Stakeholder 1: Vendors1. Relationship/connection: The vendorsare an important group
whose effectiveness and allocation sequence does immediatelyinfluenced.docx#_msocom_1″>[O1]the process of meeting orders for boat
parts. The important part they play is meeting the requirement of the supplies
to the organization, the time, the location, and the transportation of the
parts. The vendor is essential to the process because parts are needed in
inventory when an order is placed. If the part is not in stock, then a delay is
created.2. Expectations: The expectations are that the supplies are
continuous and that they are filling orders error-free to the organization.
They are expected to track the locations of their supplies as well as reflect
the payment schedules for them. There are benefits for vendors, as their
business will increase when West Marine retains and adds customers by meeting
demands promptly.Stakeholder 2: Customers1. Relationship/connection: The customers regulate the timetables
and will obtain the parts if they are accessible when ordered. It is the
customer who guarantees a continuous need for the process of boat parts being
shipped around the world.2. Expectations: When the order is placed, the expectation is the
part will arrive within the timeframe and in excellent condition as ordered.
This is a real expectation that needs to be met. When this expectation is met,
the customer stands to benefit and so does the organization.The process of ordering boat parts includes the taking of the
orders, filling the orders correctly, and the delivering of orders within a specific
timeframe. This process intends to accomplish processing boat part orders and
delivering them satisfactorily to customers around the world. The focus is
seeing that the parts are in inventory, pulling the parts and preparing them
for shipment. The actual intention is to meet the needs of the end users and in
this case, that is the customer. This end user may be other business customers,
or shipping service providers or a direct customer. When achieving success,
there is a need to focus on the primary core goals. These goals are to ensure
complete customer satisfaction by providing quality boat parts promptly.The success of this process will totally depend on meeting the
demands of the customer. The process will be organized from start to finish. In
order to succeed there is a need to keep detailed records so that the process
is in continual review looking for ways to improve. An important component to
success is understanding what the risks are. One way that the process will have
greater success will be to keep parts in inventory based on customer demand.
Easier access to continuous parts will help with shipping delays. One way the
process will be supported is by enhancing all departments and services.
Increasing profitability from this division of the company is a goal that can
be accomplished. One of the expected successes would be cutting cost and
increasing market share. One way of reducing cost would be to shorten
preparation time for shipping. As mentioned above having access to most
frequently used parts would speed the process up. Another way of speeding the
process and saving money would be a more efficient procedure for preparation.
Since customer, satisfaction is the main goal, quicker access to parts, and
improvement of time spent on preparing for shipment would lead to fewer delays.
Some of this cost savingscould
be passed on.docx#_msocom_2″>[O2]to the customer, which should increase
the customer base.Part 2 MetricMetric 1:Accuracy1. Definition-The state or quality of being correct
or precise the condition or quality of being true, correct, or exact; freedom
from error or defect; faithful measurement or representation of the truth; correctness;
precision (Merriam-Webster, Incorporated, 2014). Accuracy is the metric that is
applied to a repeated process to determine whether the process produces the
same expected results.2.Significance
in assessment -A smart, efficient process of an order can be carried out
correctly every time. There is a need to see if the orders are accurate and if
not how often they are in error. In comparing the number of total orders
shipped and their accuracy, we can determine the number of shipping errors.3. Example -Companies face increased pressure to provide higher
quality with a need of improving in accuracy during their processes. Human
error mainly influences the accuracy of this process. In tracking the number of
orders shipped and the number of orders sent back by customers, we will see
which department is making the mistakes and how often.Metric 2: Cost-Effectiveness1. Definition-This metric is a calculation for conducting an
analysis of a specific cost that is associated with a process. A process is
cost-effective when its costs are covered or compensated by its outcomes.2. Significance in assessment -This measurement is necessary so
that we can see the reasons some parts are special ordered and the cost
associated with that part of the process. In tracking, the non-inventory parts
other variations can be revealed such as the vendor may not be meeting
scheduled delivery or cannot meet our demands. Some of the cost seen will be
the expedite fees charged when we ask for these parts.3. Example -The use of this method is important to consider due to
extra cost associated with specially ordered parts. The best method to measure
the cost of special ordered parts will be to record the cost for each special
part order at the time of its order. This will help measure the frequency, the
vendor associated and expedition fees associated. When we can see a good view
of how often this occurs then cost analysis can be run and changes made to save
money.Metrics 3: Timelines1. Definition -This metric will determine when the process is
completed and when the process produces a desired outcome. It will measure the
potential of the operation over the short term. Time is a great metric because
it naturally shows how the process is driven.2. Significance in assessment-Since a business runs with the best
efficiency based on time, this is an important metric to the process. This will
help us to see how we can take advantage of rapid order turnaround. Our
customers will be served better if we measure the time it takes to ship an
order. In other words, we will see the time it takes to get the finished
product out the door. This is an important metric because the information
obtained will be used to minimize any unnecessary delays in the process.3. Example -In this metric, we will start by measuring two
different times in the process. Since placing the order is the first component,
we will randomly track orders for several weeks. The key to the time measure is
to start at the first component. The time needs to be recorded when the order
hits the system. An important measurement will be how long it takes before the
order is sent to the first step in the process. The other time measure
encompasses how much time is wasted getting the order ready for shipping. Is
the shipping preparation time longer or shorter than the initial processing of
the order time? The ideal measure at each end of the process should be similar.Part 3 Quick WinsSince quick wins are visible, have the immediate benefit andcan be delivered.docx#_msocom_3″>[O3]quickly, this process appears to have several. Our customers
needs, and wants can be met in a timelier manner as the process improves. The
people involved in the process will see improved communication; know what their
role is and what their responsibilities are. This can be accomplished by
identifing and supporting key activities. The people who are part of the
process provide a boost to the project, as they are also the ones who can
provide that extra satisfaction to the customer.A critical quick win, in this case, contains the cost of special
order boat parts. The suppliers can have a real impact in this area. It is the
job of our vendors to meet our required delivery as quickly as possible. Since
they are a first line component to this area of the process, we can engage in
better communication of our needs. Increasing our dialog with them about delays
causing problems can help. Having everyone on board will benefit our vendors,
customers, and our organization.


 

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